pana365 Privacy Policy

01 Introduction

This Privacy Policy explains how pana365 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and play on pana365.club. It applies to all pana365 services, including the website and the pana365 mobile app.

pana365 is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and protect it with appropriate security measures. By registering on pana365, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here.

If you have any questions about how pana365 handles your personal data, contact our support team at [email protected]. We are available 24 hours a day, 7 days a week.

02 Data We Collect

pana365 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you access pana365.

Information you provide directly:

• Full name
• Date of birth
• Email address
• Phone number (used for bKash, Nagad, or Rocket verification)
• Account username and password (stored in encrypted form)
• Payment account details (mobile banking number used for deposits and withdrawals)
• Identity documents submitted during verification (national ID, passport, or driving licence)

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on pana365 and time spent on each page
• Game session data including bets placed, game results, and session duration
• Login timestamps and frequency of access
• Cookie and tracking data (see Section 7 for full details)

The table below summarises the main categories of data pana365 collects and the primary reason for collecting each:

03 How We Use Your Data

pana365 uses the personal data we collect for the following purposes:

• Account management — To create, maintain, and secure your pana365 account, and to verify your identity when required.
• Payment processing — To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support — To respond to your queries, complaints, and requests through our support channels.
• Fraud prevention and security — To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Responsible gaming — To monitor gaming behaviour and identify players who may need support, and to enforce limits and self-exclusion requests.
• Platform improvement — To analyse how players use pana365 and improve the platform's features, performance, and user experience.
• Marketing communications — To send you promotional offers, bonus notifications, and platform updates, but only if you have opted in to receive them.
• Legal compliance — To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.

pana365 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

04 Legal Basis for Processing

pana365 processes your personal data on one or more of the following legal bases:

• Contract performance — Processing is necessary to provide the pana365 service you have registered for, including account management and payment processing.
• Legal obligation — Processing is required to comply with applicable laws, including age verification, anti-money laundering checks, and fraud prevention requirements.
• Legitimate interests — Processing is necessary for pana365's legitimate business interests, such as platform security, fraud detection, and service improvement, provided these interests are not overridden by your rights.
• Consent — For marketing communications and non-essential cookies, pana365 relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

pana365 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors — We share the minimum necessary data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers — When you submit identity documents, these may be processed by a third-party verification service to confirm your identity and age.
• Fraud prevention services — We may share technical data such as IP addresses and device identifiers with fraud detection services to protect the platform and its players.
• Legal authorities — pana365 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or other legal process.
• Business transfers — In the event of a merger, acquisition, or sale of pana365, player data may be transferred to the new entity. You will be notified of any such transfer and your rights will be maintained.

06 Data Retention

pana365 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The following retention periods apply:

When data is no longer required, pana365 will securely delete or anonymise it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.

07 Cookies and Tracking

pana365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. A cookie is a small text file stored on your device when you visit pana365.

pana365 uses the following types of cookies:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies — Remember your preferences such as language settings and game display options. These improve your experience on pana365.
• Analytics cookies — Help pana365 understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Marketing cookies — Used only if you have opted in to receive personalised promotions. These help pana365 show you relevant bonus offers based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pana365, but some features may not work as intended. pana365 does not use cookies to track your activity on websites outside of pana365.club.

08 Security

pana365 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and pana365 servers.
• Encryption of sensitive data at rest, including passwords and payment information.
• Access controls that restrict data access to authorised pana365 personnel only.
• Regular security audits and vulnerability assessments of the pana365 platform.
• Two-factor authentication options for player accounts.
• Monitoring systems that detect and alert on suspicious account activity in real time.

09 Your Rights

As a pana365 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 5 business days.

• Right of access — You can request a copy of the personal data pana365 holds about you.
• Right to rectification — You can ask pana365 to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure — You can request that pana365 delete your personal data, subject to legal retention requirements. We cannot delete data we are legally required to retain.
• Right to restrict processing — You can ask pana365 to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability — You can request a copy of your data in a structured, machine-readable format for transfer to another service.
• Right to withdraw consent — Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting prior processing.
• Right to object — You can object to processing based on legitimate interests, including profiling for marketing purposes.

pana365 will not charge a fee for handling data rights requests unless the request is clearly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or decline the request, and will explain our reasons.

10 Children and Minors

pana365 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on pana365 or attempt to use any of our services.

If pana365 discovers that a player is under 18, the account will be immediately closed, all balances will be forfeited, and any personal data collected will be deleted as soon as legally permissible. If you believe a minor has registered on pana365, please contact us at [email protected] so we can investigate and take appropriate action.

11 Updates to This Policy

pana365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email at least 7 days before the changes take effect. The updated policy will also be published at pana365.club/privacy-policy with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of pana365 after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you may request account closure before the changes take effect.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pana365 handles your personal data, our support team is here to help — 24 hours a day, 7 days a week.